Terms & Conditions my 66 – A Complete Platform Rules Guide for Malaysian Players

Important Note: By registering, accessing, or using the my 66 platform (my66.im) in any way, you confirm that you have read, understood, and agree to be bound by all the terms and conditions set out in this document. If you do not agree with any part of these terms, please discontinue use of the my 66 platform immediately.

These Terms and Conditions constitute a legally binding agreement between you as the user and my 66 as the platform operator. They govern all aspects of platform usage, including account registration, deposits, withdrawals, wagering, and the use of promotions. my 66 is committed to providing terms that are clear, transparent, and easy to understand, ensuring every Malaysian player is fully aware of their rights and responsibilities.

Use of the my 66 platform constitutes full acceptance of these terms and conditions. This acceptance occurs automatically when you register an account, make your first deposit, or use any feature of the my 66 platform, whether through the website or mobile app.

These Terms and Conditions should be read together with the my 66 Privacy Policy, which is accessible at /privacy-policy and the Responsible Gaming Policy, accessible at /responsible-gaming. All such documents together form the entire agreement between you and my 66.

To be eligible to register and use the my 66 platform, you must meet all of the following requirements without exception:

• At least 18 years old on the date of registration
• Must be a resident of Malaysia or hold a valid Malaysian phone number
• Not currently subject to a self-exclusion order from any gambling platform imposed by any relevant authority
• Not involved in any bankruptcy proceedings or in a seriously compromised financial situation
• Have full legal capacity to enter into a binding agreement
• Acting on your own behalf and not on behalf of any third party

My 66 reserves the right to request supporting documents to verify eligibility at any time, including a valid copy of your IC or passport. Failure to provide the requested documentation within the specified timeframe may result in temporary account suspension or permanent account closure.

Multiple Account Registration Prohibited

Each player is only permitted to register one (1) account on the my 66 platform. This includes one account per device, per phone number, per email address, and per payment method. Owning or using multiple accounts, whether directly or through another person, is a serious violation that may result in the closure of all associated accounts and the freezing of all balances without compensation.

Your my 66 account is strictly personal and may not be transferred, sold, shared, or used by any other party. You are fully responsible for all activity that takes place within your account, including all bets placed, deposits made, and withdrawals processed.

Account Security Responsibilities

• Choose a strong password using a combination of uppercase letters, lowercase letters, numbers, and symbols
• Do not share your password or login credentials with anyone, including family members
• Log out of your account after each session, especially when using a shared device
• Enable two-factor authentication (2FA) where available for an added layer of security
• Notify the my 66 support team immediately if you suspect your account has been accessed by another party

My 66 will not be liable for any financial loss or data loss arising from a user's own negligence in maintaining their account security. However, we will cooperate fully with any investigation related to a security breach that has been reported to us.

My 66 accepts deposits via a range of local Malaysian payment methods for your convenience. All deposits are processed securely using 256-bit SSL encryption to protect your financial information.

Accepted Deposit Methods

All deposits must be made using a payment method registered under the same name as your my 66 account. my 66 reserves the right to reject deposits made from third-party accounts and return the funds to their original source without prior notice. Deposits from unidentifiable sources will be investigated and may be frozen until verification of the funding source is complete.

My 66 players are entitled to withdraw their winnings at any time, subject to the conditions set out in these terms. Withdrawal requests can be submitted via the "Withdrawal" page in your my 66 account.

Withdrawal Conditions

• Withdrawals may only be made to an account registered in the same name as your my 66 account
• The minimum withdrawal amount is RM50 per transaction
• Prior to your first withdrawal, identity verification may be required through the submission of an identification document
• Any bonus received must meet the minimum wagering requirement before any associated winnings may be withdrawn
• My 66 reserves the right to delay withdrawals by up to 3 business days for security review and compliance purposes

Withdrawal Processing Time

Standard withdrawals are processed within the following timeframes depending on your chosen method: e-wallets (Touch 'n Go, GrabPay, Boost, ShopeePay) within 5 to 30 minutes; DuitNow and FPX within 30 minutes to 3 business hours. VIP Gold members and above enjoy priority processing with faster withdrawal times. All withdrawals submitted on Saturdays, Sundays and Malaysian public holidays will be processed on the next business day.

My 66 offers a wide range of bonuses and promotions for both new and existing members. All bonus offers are subject to the specific terms stated alongside each offer. The general conditions that apply to all my 66 bonuses are as follows:

General Bonus Terms

• One bonus offer per player: Each promotion may only be claimed once per player, per household, per device and per payment method
• Wagering requirement: All bonuses are subject to the wagering requirements stated in the offer. Typically between 15x and 30x the bonus amount must be wagered before a withdrawal is permitted
• Validity period: Each bonus has a stated validity period. Bonuses not used within the validity period will expire automatically.
• Betting limits while a bonus is active: While a bonus wagering requirement remains unfulfilled, the maximum bet per round/wager may be capped at a specific amount as stated in the offer terms
• Eligible games: Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while Live Casino games such as baccarat and roulette may contribute at a lower rate

All bets placed on my 66 are final and cannot be cancelled once confirmed by the system, except in cases of clear technical error on the part of my 66. Players are responsible for verifying the accuracy of each bet before final confirmation.

Sports Betting Rules

• The odds displayed at the time a bet is confirmed are the valid odds for that bet, even if the odds change after confirmation.
• Bets placed on matches that have already concluded or that started more than five minutes before the bet was confirmed may be automatically voided by the system
• For in-play betting, my 66 reserves the right to suspend bet acceptance during critical moments such as penalty kicks, red cards, or other key events in Malaysia Super League, EPL, and other sports matches
• Bets on matches postponed by more than 24 hours from the scheduled kick-off time will be refunded, unless otherwise stated in the sport-specific rules

Casino Game Rules

• All casino game outcomes are determined by a Random Number Generator (RNG) that has been independently verified.
• Results displayed on screen are final and cannot be disputed on the grounds of alleged client-side technical failures such as internet connection issues
• In the event of a verifiable technical disruption on my 66's end during a game session, my 66 will investigate and resolve the situation based on the game history records stored on our servers

The my 66 platform is intended for personal entertainment purposes only. Users are strictly prohibited from using the my 66 platform for commercial purposes, fraud, money laundering, or any other unlawful activity.

Prohibited Activities

• Using automation software, bots or any computer program to interact with the my 66 platform in an unauthorised manner
• Attempting to exploit technical vulnerabilities, system errors or abnormal odds discrepancies
• Colluding with other players to manipulate game outcomes or exploit the bonus system
• Using a credit card or loan to make deposits on the my 66 platform
• Using another person's bank account or e-wallet to make deposits or withdrawals
• Providing false information during registration or the identity verification process

My 66 is committed to the principles of responsible gaming. We provide a range of tools to help players manage their platform usage, including deposit limits, betting limits, daily loss limits, and self-exclusion options. For more information, please visit the Responsible Gaming us.

Players may close their my 66 account at any time by contacting our support team via live chat or email at support@my66.im. Account closure requests will be processed within 24 hours, and any remaining balance will be returned to the registered payment method once verification is complete.

Account Closure by my 66

My 66 reserves the right to suspend or close a player's account without prior notice under the following circumstances:

• Violation of any part of these Terms & Conditions
• Confirmation that the user is under 18 years of age
• Suspected fraudulent activity, money laundering, or any other illegal activity
• Owning or using multiple accounts
• Misuse of the bonus system or promotional programmes
• Use of unauthorised software or attempts to hack the system

In the event of account closure due to a breach of terms, my 66 reserves the right to withhold the account balance until the investigation is fully concluded. Should the investigation confirm a serious violation, the balance may be permanently frozen.

My 66 takes every complaint received from players seriously. We are committed to investigating and resolving all complaints fairly, transparently, and within a reasonable timeframe. Our complaints procedure is as follows:

• Step 1 – Contact Support: Submit your complaint via live chat or email to support@my66.im, including your account number, details of the incident and the relevant date and time
• Step 2 – Acknowledgement of Receipt: The my 66 support team will acknowledge receipt of your complaint within 24 hours
• Step 3 – Investigation: Cases will be investigated by the relevant team within 3 to 7 business days, depending on the complexity of the case
• Step 4 – Outcome: You will be notified of the outcome via email or your preferred communication channel.

The decision of the my 66 dispute resolution team is final and binding, and shall be considered the definitive resolution for the case in question. my 66 is committed to handling all disputes fairly and impartially.

My 66 provides its platform on an "as is" and "as available" basis. While we make every effort to ensure the platform operates smoothly at all times, my 66 makes no guarantee that the platform will always be available without interruption, free from errors, or fit for any particular purpose.

My 66 shall not be liable for any direct, indirect, incidental, special, or consequential loss arising from the use of or inability to use the platform, including but not limited to financial losses resulting from betting outcomes, technical failures beyond my 66's control, third-party cyberattacks, or disruptions caused by a player's Internet Service Provider.

My 66 reserves the right to amend, update, or replace these Terms & Conditions at any time in response to operational needs, legal changes, or platform policy updates. Players will be notified of material changes via in-platform notifications or their registered email address.

Your continued use of the my 66 platform after any amendments to the terms take effect will be considered your acceptance of those revised terms. If you do not agree with any amendment, you have the right to close your account and withdraw your remaining balance before the amendment comes into effect.

These terms are the latest version and take effect from January 2026. Any enquiries regarding my 66's Terms & Conditions may be directed to support@my66.im or via the 24/7 live chat within the platform. Our team is available in Bahasa Melayu to help you understand any part of these terms.